Site Name: Belgium-Wavre, Singapore - Rochester Park, USA - North Carolina - Research Triangle Park, USA - Pennsylvania - Philadelphia, UK - London - Brentford
Posted Date: Sep 20 2019

Learning Technology Manager

Primary purpose of the Learning Technology Manager is to ensure GSK is at the forefront of current industry standards in Learning Technology solutions by researching, evaluating and selecting tools and services in support of the TL&OD ambition:

TL&OD is strategic, future focused and innovative. Our mindset is enterprise and inclusive and we help build GSK’s capability and reputation as part of One HR to enable our strategy and IPT priorities.

The Learning Technology team is part of the TL&OD Operations function, is global and works across GSK business units to drive and influence the implementation of enterprise wide Learning Technology solutions, standardised approaches and improvements from both a business and an employee experience perspective.

The Learning Technology Manager will lead and manage a variety of medium to large scale projects in the learning technologies team using our SAP SuccessFactors and SAP JAM platforms and other GSK approved learning technologies. They will be a specialist in social learning platforms and have deep technical knowledge of SAP JAM.

The role holder will provide governance, standards, models, education and consulting to support business design and delivery of a variety of enterprise wide strategic solutions in the learning technologies space; in particular, our new ‘Keep Growing Campus’, and in doing so, bring more consistency, quality and efficiency across the organisation whilst improving the learner experience

Our projects run using Agile Methodology and the Learning Tech manager will have experience of operating in this way and be able to use a variety of collaboration tools.

The Learning Technology Manger will participate in and contribute to the overall team success by demonstrating our values of Courage, Accountability, Teamwork and Development.

Key Responsibilities:

• Work as a technical expert, SME in Social Learning Platforms (specifically SAP JAM) and consultant for specific programmes of work that require learning technology as a key enabler for delivery.
• Partner with the business and key stakeholders to clarify business requirements and align these where possible to standard solutions and processes
• Manage the implementation of new technology/software in partnership with Tech to ensure consistent deployment and uptake throughout GSK.Manage proof of concept, pilots, testing and define expected benefits to GSK through adoption of new technologies.Define global standards and process and ensure these are fully embedded as part of project implementations.
• Provide input to and support the delivery of the long-term strategy for the SAP SuccessFactors and SAP JAM as GSK’s global learning platform i.e. ongoing enhancements and improvements to functionality
• Work in partnership with the GSF Tech and Business stakeholder to ensure VoC is consistently highlighted and appropriate actions implemented. To include; Monitoring Help Desk tickets, identifying common themes, conducting RCA and implementing suitable resolutions and Leading VoC initiatives as required i.e. user surveys, focus groups, interviews.
• Work in partnership with other key groups within the Talent, Learning and Organisation Development function (TL&OD) as well as more broadly to effectively deliver on agreed programmes of work.Understanding and creating technology-based touch points and connections across the wider Learning Operations team, Business Learning Leaders, GSF Tech etc.
• Interface as required with key external vendors to support agreed programmes of work, ensuring effective relationships are established and suppliers deliver cost effective and high-quality services to GSK.
• Research and investigate best practice use of learning technologies across external organisations and identify opportunities to incorporate learning’s into GSK’s current and future use of the technology.
• Lead or participate in other TL&OD project work as required to support changing business requirements and resourcing requirements.

Knowledge Skills and Expertise

Technical Solutions Development (to include but not exclusive to the following list)

• Large scale deployment of SAP SuccessFactors Learning, SAP JAM and Facebook Workplace
• SF and JAM implementation & admin setup & best practice
• Creation of custom widgets in JAM
• Integration of Web Conferencing tools (WebEx, Adobe Connect)
• Knowledge of Workday would be advantageous
• Reporting and Analytics Tool usage (JAM analytics and PowerBI)
• Strong Excel capabilities
• Mobile capabilities
• Process design

Design Thinking and UX \ LX Design

Agile Project Management

Change Management for business adoption of new technologies

Consulting, Stakeholder engagement and transition of business requirement to technology solutions

Experience of working with external vendors and strategic partners

Problem Solving and Flexible thinking

Being aware and curious of future learning Technology trends for example; adaptive and predictive learning platform, learning in the flow of work technologies, AI/ ML and Bot tech

Knowledge of Healthcare sector – Pharma, Vaccines and Consumer OTC and Oral Health

Interested in Joining the Team?
Please apply via our online portal providing your CV and Cover Letter.
Please ensure you apply before COB 6th October 2019 to ensure you’re in the running!
(Please take a personal copy of the Job Description, as this will not be available online post closure of the advert)

• LI-GSK

#GSKTechTalent

At GSK we are a science-led global healthcare company. We research and develop a broad range of innovative products in three primary areas of Pharmaceuticals, Vaccines and Consumer Healthcare. Our mission is inspiring and challenging – to help people do more, feel better and live longer.
We have a significant global presence with commercial operations in more than 150 countries, a network of 86 manufacturing sites in 36 countries and large R&D centres in the UK, USA, Spain, Belgium and China.
WHAT DO WE OFFER?
At GSK we are all inspired by the difference we make and challenge ourselves every day to improve the lives of patients and consumers. That’s why we have created an environment where everyone feels valued, able to develop, contribute to our mission and be proud of what we achieve.
HOW DO I DEVELOP MY CAREER?
To support you in achieving your role and career ambitions you’ll be given the opportunity to:

• Play an important role in delivering our mission
• Be an essential part of diverse, global team
• Develop others as part of your own professional growth

You will also have regular personal development meetings with your line manager to give you the opportunity to create a fulfilling career at GSK.
HOW WILL I BE REWARDED?
The Total Reward Package offered is:

• Competitive Salary
• Competitive on Target Bonus
• 26-days paid holiday
• Personal Healthcare, with the option to purchase family cover
• GSK Pension
• Share & Save Schemes
• Total Reward Discounts

You will join GSK’s vision to do more, feel better and live longer:
Find out how you can do this .
WHO WILL I BE WORKING WITH?
Click here to meet your team.

As a company driven by our values of Patient focus, Transparency, Respect and Integrity, we know inclusion and diversity are essential for us to be able to succeed. We want all our colleagues to thrive at GSK bringing their unique experiences, ensuring they feel good and to keep growing their careers. As a candidate for a role, we want you to feel the same way.

We’re open to all talent – whatever your gender, disability, marital status, religion or belief, age, race, sexual orientation, ethnic or national origin.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Please don’t hesitate to contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. You can either call us on 0808 234 4391, or send an email ukdiversity.recruitment@gsk.com

As you apply, we will ask you to share some personal information which is voluntary. This will be used to help us understand how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information, it is not used in any part of the selection process and we will treat your information confidentially and use it anonymously.

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